Refund policy
Thank you for shopping at BloomFane. Because our items are handmade, we are dedicated to providing you with high-quality, artisanal crochet floral arrangements. Please read the following policy carefully to understand your rights regarding your purchases at BloomFane.
Return Policy Due to the delicate nature of handmade crochet flowers and their status as decorative art pieces, we do not accept returns for "change of mind" reasons. This is to ensure that every customer receives brand-new, hygienic products. We only accept returns for items that are defective or damaged during transit.
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Return Window: If your item arrives damaged or defective, please contact us within 7 days of delivery.
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How to Initiate a Return: Please email us at iytrwwsfhjkmbvc247@gmail.com with the following information:
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Your order number.
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Clear photos or videos showing the defect or damage.
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Your preferred resolution (replacement or refund).
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Return Conditions: The item must be in its original condition, unused, unwashed, and without any intentional damage.
Refund Process
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Once your request is received and verified, we will process it promptly.
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If your refund is approved, a credit will automatically be applied to your original method of payment. Please note that it typically takes 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
Non-Refundable Situations
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Returns based on personal preference (e.g., slight variations in color or size typical of handmade items).
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Requests submitted more than 7 days after delivery.
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Delivery failures caused by incorrect shipping addresses provided by the customer.
Contact Us If you have any questions regarding our policies, please feel free to reach out: Email: iytrwwsfhjkmbvc247@gmail.com